Last updated: 28 September 2026
These terms apply to every purchase, quotation, booking and account on fischerbell.com (the “Site”), operated by Fischer Bell Pte Ltd (200502661D) of 1 Corporation Drive #09-07, REVV, Singapore 619775 (“Fischer Bell”, “we”, “us”). By placing an order, requesting a quote, booking a service or creating an account you agree to them. Please read them together with our Privacy Policy.
1. Accounts
- An account is required to place an order. It is created at checkout with your email address and a password you choose.
- You are responsible for keeping your password confidential and for all activity on your account. Tell us at once if you suspect unauthorised use.
- Corporate customer accounts are approved at our discretion. Corporate pricing, including quantity-break (bulk) pricing, applies only while signed in to an approved account and may be changed or withdrawn by us.
2. Products and information
- We take care to describe products, certifications and specifications accurately, but manufacturers may change designs and packaging. Images are for illustration.
- Personal protective equipment must be selected, fitted and used in line with the manufacturer’s instructions, the applicable standard and your own risk assessment. Guidance from our staff or from the Product Recommender is general advice and does not replace a workplace risk assessment.
- Stock shown on the Site is indicative. Items out of stock may be ordered or quoted with a lead time we will confirm.
3. Prices and GST
- Prices are in Singapore dollars and include GST at the prevailing rate (currently 9%). The GST amount is shown at checkout and on your invoice.
- Delivery charges are shown at checkout before you pay.
- We may correct obvious pricing errors. If an order was placed at an incorrect price we will contact you before fulfilling it, and you may cancel for a full refund.
- A quotation is valid for the period stated on it (or 30 days if none is stated) and is subject to stock availability.
4. Orders and payment
- Your order is an offer to buy. A contract is formed when we confirm dispatch or collection, or accept your quotation acceptance or purchase order in writing.
- We accept card and wallet payments through our payment provider (HitPay) and direct bank transfer. Bank-transfer orders are processed once funds clear; please use your order number as the payment reference.
- We do not store your card details; they are handled by the payment provider.
- We may decline or cancel an order, for example where payment fails, stock is unavailable or we suspect fraud. Any payment taken for a cancelled order is refunded in full.
5. Delivery and self-collection
- We deliver within Singapore. Delivery is free on orders of S$200 and above (after discounts); otherwise the rate shown at checkout applies. Usual delivery lead time for in-stock items will be 2–3 working days
- Overseas orders are handled by quotation; freight, duties and taxes are quoted separately.
- Self-collection is free from 1 Corporation Drive #09-07, REVV, Singapore 619775, Monday to Friday, 8:30 am to 5:30 pm (excluding public holidays). Please bring your order number; we may ask for identification.
- Risk passes to you on delivery or collection. Please check goods on receipt and report shortages or visible damage within 3 working days.
6. Returns, exchanges and refunds
- Unused items in original, unopened packaging may be returned within 7 days of delivery with prior approval. Return delivery is at your cost unless the item is faulty or we sent the wrong item.
- For hygiene and safety reasons we cannot accept returns of opened respiratory protection, earplugs, gloves, first-aid and medical supplies, custom-made or prescription items, or items cut to length, unless faulty.
- Faulty items are covered by the manufacturer’s warranty and your statutory rights, including under the Consumer Protection (Fair Trading) Act. Contact us and we will arrange repair, replacement or refund.
- Approved refunds are made to the original payment method within 14 working days of our receiving the returned goods.
7. Service bookings (training, fit testing, demonstrations)
- A booking is confirmed when you receive our confirmation email. Please arrive on time; late arrival may mean the session cannot be completed.
- Please give at least 2 working days’ notice to cancel or reschedule. $20 will be charged for late cancellation or no-show
- We may reschedule a session for reasons beyond our control and will offer the next available slot.
- Calibration, engineering, consulting and other scoped services are governed by the quotation or service agreement issued for them.
8. Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence. Otherwise, our total liability for any order is limited to the price paid for it, and we are not liable for indirect or consequential loss, including loss of profit or business interruption.
9. The Site
Content on the Site, including text, images and logos, belongs to Fischer Bell or its licensors and may not be copied for commercial use without permission. Brand names belong to their owners. We may update the Site and these terms; the version in force when you place an order applies to it.
10. Governing law
These terms are governed by the laws of Singapore, and the Singapore courts have exclusive jurisdiction.
Contact
Fischer Bell Pte Ltd, 1 Corporation Drive #09-07, REVV, Singapore 619775. Telephone +65 6425 0443. Email [email protected].