Answers to the questions we hear most. Can’t find yours? Contact us or call +65 6425 0443.
Ordering and accounts
Do I need an account to order?
Yes. Your account is created at checkout with your email and a password, so you can track orders, save addresses and reorder quickly. Already registered? Use Log in at the top of the checkout.
Can I order against a purchase order or get a formal quotation?
Yes. Add items to the quote list, or paste part numbers or upload a CSV bill of materials on the Request a Quote page, attach your purchase order, and we will reply with a formal quotation.
Do you offer bulk or trade pricing?
Companies can apply for a Corporate Customers account. Once approved, quantity-break pricing shows on each product page when you are signed in and is applied automatically in the cart.
How do I change or cancel an order?
Contact us as soon as possible on +65 6425 0443 or sales@fischerbell.com with your order number. We can change or cancel an order that has not yet been dispatched.
Prices and payment
Do your prices include GST?
Yes. Prices on the Site include 9% GST. The GST amount is shown at checkout and on your invoice, and product pages also show the price before GST.
How can I pay?
By credit or debit card and supported wallets such as Apple Pay and Google Pay through our secure payment provider, HitPay, or by direct bank transfer. Bank-transfer orders are processed once payment clears.
Delivery and collection
How much is delivery?
Delivery within Singapore is free for orders of S$200 and above. Below that, the delivery charge is shown at checkout before you pay.
How long does delivery take?
In-stock items are usually delivered within 2 – 3 working days. Out-of-stock items can be ordered or quoted with a lead time we will confirm.
Can I collect my order?
Yes, free of charge. Choose Pickup at checkout and collect from 1 Corporation Drive #09-07, REVV, Singapore 619775, Monday to Friday, 8:30 am to 5:30 pm. Please bring your order number.
Do you ship overseas?
Overseas orders are handled by quotation. Send us your list of items and quantities through the Request a Quote page and we will quote freight separately.
Returns
Can I return an item?
Unused items in original, unopened packaging may be returned with prior approval within the period set out in our Terms and Conditions. For hygiene reasons, opened respirators, earplugs, gloves and medical supplies cannot be returned unless faulty.
What if an item is faulty or damaged?
Please tell us within 3 working days of delivery with your order number and photos. We will arrange a replacement, repair or refund.
Products and services
How do I choose the right PPE?
Use our Find the right PPE tool, which narrows products by industry and hazard, or call our team for advice. Every product page lists the standards it is certified to.
Can I book respirator fit testing or training?
Yes. Fit test training and product demonstrations can be booked online on the Services page by choosing a date and time. Other services, such as calibration, start with a quote.
Where can I find datasheets and catalogues?
Product datasheets are on each product page where available, and catalogues are on the Downloads page.